Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return only if the item is defective, misprinted, or incorrect. Because each item is made-to-order, we do not accept returns or exchanges due to change of mind, incorrect sizing, or buyer error.

To be eligible for a return, your item must arrive damaged, defective, or significantly different from what you ordered. We may request photos of the issue to verify the claim.

To start a return, please contact us at orders@hartcosupply.com. Please note that returns will need to be sent to the following address:

Hart Co Supply

11703 Huebner Road, Ste 106-281

San Antonio, TX 78230

United States

If your return is approved, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about your order, you can always contact us at orders@hartcosupply.com.

Please inspect your order upon delivery and contact us immediately if the item is damaged, misprinted, or incorrect, so we can evaluate the issue and make it right.

Due to our made-to-order model, we do not accept returns for:

• Incorrect size or color selected at checkout

• Change of mind or duplicate orders

• Items marked as final sale or gift cards

If you’re unsure about your item or size, feel free to contact us before placing an order.

We do not process exchanges. If your item is approved for return due to a defect, we’ll either send a replacement or issue a refund.

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition you received it — unworn, unused, and with tags. You’ll also need the receipt or proof of purchase.

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at orders@hartcosupply.com.